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Mobile switching

The UK has a thriving and competitive mobile phone market, with five network operators and many other providers.

Over the last few years the cost of deals has fallen while call and text allowances have increased.

One reason is that mobile companies have to provide competitive deals to keep you from switching to a rival brand.

But switching from one to another should be easy and you can even take your existing number with you.

SIM lock

Before you switch, you need to check whether you’ve been with your existing provider long enough to be able to switch.

For example, most mobile service providers require a minimum service period or contract term before you can switch to another provider.

If you bought your mobile phone with the service from your current provider, you should also have the option of keeping your current mobile phone.

However, you must check your existing contract to make sure you can do that.

Switching numbers

You can keep your current mobile phone by requesting that the SIM lock on your mobile be removed.

Again, mobile service providers usually require a minimum contract or service period to expire before doing this and most will charge you for doing it.

If you are under contract to your old company, you may still be liable for payments under that contract. So, if you want to switch companies - and take your number with you - you may have to pay to get out of your old contract.

There is also a process you must go through if you want to take your existing number with you.

Porting Authorisation Code

Ofcom has introduced rules so that all mobile phone companies have to switch your number to your new company within two business days.

First you must ask your existing mobile company for a PAC (Porting Authorisation Code) before you cancel the service.

The PAC enables you to transfer your number to another network.

So if you want to switch and have checked that you can leave, contact the customer services staff at your current mobile phone company and tell them you want to leave.

Customer services

Then ask them for a Porting Authorisation Code (PAC).

Once you have it, tell your new mobile phone company that you want to keep your existing mobile number and give them the PAC.

Some mobile phone companies may charge a fee to move your number.

What to do if you're having problems switching.

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